Repair & Maintenance

Ad Hoc Repair

Ad-Hoc call outs allow your printer to be repaired without the need of a fixed contract
We will dispatch an engineer to assess and, if possible, repair the printer.
If parts are needed to complete the repair and/or a return visit is required, a further charge will apply.
Engineers can also be booked for any requirement including media issues, product testing, software support or any other non-printer breakdown issue if required.
A standard call out charge is applied which includes the first half an hour on site. An hourly charge is then applied for every hour (or part of) that the engineer is on site.
You will not be charged for the engineers time travelling to and from your site.

Call our team today on 01903 502892

Premium Package

Our Premium Repair Package is a cost-effective way to ensure all your critical printers are covered and includes:
NEXT WORKING DAY support response from qualified engineers
All engineers travel time to and from site for qualified repair visits
All labour charges as required to fix the printer breakdown
The cost and supply of all non-consumable parts
As many visits as required throughout the contract period for qualified repair
Comprehensive telephone technical support for any printer repair issues T&C’s apply

Call our team today on 01903 502892

Premium Plus

Our Premium Plus Repair Package offers comprehensive repair and maintenance support for all your printers and includes:
NEXT WORKING DAY support response from qualified engineers
All engineers travel time to and from site for all visits
All labour charges as required to fix the printer issue
All labour charges for replacing printheads and platen rollers
The cost and supply of all non-consumable parts
As many visits as required throughout the contract period including visits for media issues
Comprehensive telephone technical support for any printer repair issues
A preventive maintenance visit for each printer covered
Support for standard labelling software programs
T&C’s apply

Call our team today on 01903 502892

Service Vouchers

A flexible way for you to get full service cover for all your printing operations – ideal if you have a large number of printers across various production sites.

Our vouchers are purchased in blocks of 10 and offer the same high quality, next working day response as offered with maintenance contracts, but as they don’t expire you need only use them when you need them!

NEXT WORKING DAY support response from qualified engineers
Engineer’s call out and two hours onsite included
Parts replacement due to wear and tear
T&C’s apply

Call our team today on 01903 502892