Effective Date: 28.08.25

Southern ID Solutions Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a fair, transparent, and secure manner.

The Southern ID Solutions group includes Southern ID Solutions Ltd and the following websites:

• www.southernidsolutions.co.uk
• www.southernidstore.co.uk
• www.thermalribbonsdirect.co.uk
• www.godexprinters.co.uk

This Privacy Policy explains how we collect, use, and protect the personal data you provide when you use our websites, products, or services.

1. Information We Collect

We may collect and process the following information:

• Contact details (e.g., name, job title, company, email address, telephone number).
• Billing and delivery details when you place an order.
• Account information if you register with us.
• Information provided voluntarily, such as when you complete surveys, request a quote, sign up for our newsletter, or provide feedback.
• Website usage data collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders for our products and services.
• Manage your account and service contracts.
• Communicate with you about orders, invoices, and support queries.
• Provide updates on our products, services, promotions, and company news (where you have consented).
• Conduct market research to improve our offering.

We may share your details with trusted third parties for essential services such as payment processing, order fulfilment, credit checks, or fraud prevention. These third parties are not permitted to use your data for their own marketing purposes.

We will never sell, lease, or share your information outside the Southern ID Solutions group unless legally required.

3. Marketing Communications

If you have opted in, we may contact you by email or phone with information about products, services, offers, and updates.

• You may withdraw your consent or update your preferences at any time by contacting us.
• To unsubscribe from email newsletters, simply use the “unsubscribe” link provided in each email, or contact us directly.

4. Cookies & Website Usage

Our websites use cookies to improve functionality and enhance your browsing experience. Cookies help us:

• Remember items in your shopping basket.
• Retain your login details for secure checkout.
• Understand how our websites are used through Google Analytics (data collected is anonymised).
• Enable sharing of content via social media platforms (e.g., LinkedIn, Facebook).

You can choose to disable cookies in your browser settings. Please note this may affect website functionality. For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Returns & Complaints

If you believe the personal data we hold about you is incorrect, incomplete, or out of date, please contact us so we can update it.
If you wish to make a complaint about how we have handled your personal data, you can contact us directly using the details below.

6. Data Security & Retention

• We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
• We will retain your personal data only for as long as necessary to fulfil contractual, legal, and business obligations.

7. Your Rights (GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where it is no longer required.
• Object to or restrict certain types of data processing.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We regularly review and update our Privacy Policy. Any changes will be published on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions, requests, or concerns about how we use your personal data, please contact us:

Southern ID Solutions Ltd
Unit B1b, Maven House
Rudford Industrial Estate
Ford, Arundel
West Sussex, BN18 0BD

e. sales@southernid.co.uk
t. 01903 502892